These Terms & Conditions govern your use of the c9taya platform. Please read them carefully before registering an account or placing any wagers. By accessing c9taya, you agree to be bound by these terms in full.
A plain-English summary of the most important rules on c9taya. The full legal text follows below.
c9taya is strictly for players aged 21 and above. This is the legal minimum age for casino-style gambling in the Philippines. Age verification is mandatory during registration and KYC. Accounts found to belong to underage users will be permanently closed and all funds forfeited.
Each player is permitted to hold only one active c9taya account. Duplicate accounts are prohibited and will result in suspension of all associated accounts. Winnings generated through duplicate accounts may be voided. If you have lost access to your account, contact c9taya support to recover it.
All bonuses and promotions on c9taya are subject to wagering requirements before withdrawal. Wagering requirements, eligible games, and time limits are specified in each promotion's individual terms. Attempting to abuse bonus offers — including through multi-accounting or coordinated play — will result in account suspension.
c9taya prohibits cheating, collusion, use of automated betting software, exploitation of software errors, and any other form of unfair play. Accounts found engaging in these activities will be permanently banned and all balances forfeited. c9taya reserves the right to void bets placed under suspicious circumstances.
Withdrawals on c9taya are subject to identity verification (KYC). Funds may only be withdrawn to payment methods registered in the account holder's own name. c9taya reserves the right to request supporting documentation before processing any withdrawal. Processing times vary by payment method.
c9taya reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered players via the contact details on file. Continued use of the c9taya platform after any amendment constitutes acceptance of the updated terms. Always check this page for the current version.
These Terms govern all access to and use of the c9taya website, mobile platform, games, promotions, and any related services (collectively, the "Platform"). By accessing the Platform in any way — whether by browsing, registering, depositing, wagering, or claiming a promotion — you agree to be legally bound by these Terms, together with our Privacy Policy and any game-specific rules published on the Platform.
c9taya reserves the right to amend, update, or replace these Terms at any time without prior notice, except where required by applicable law. The most current version of these Terms will always be available on this page, with the effective date noted at the top. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.
These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.
To be eligible to use the c9taya Platform, you must satisfy all of the following conditions at all times:
c9taya reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in account suspension and withholding of funds pending investigation.
To access the full features of the c9taya Platform, you must register a player account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address, email address, and contact number. You agree to update this information promptly if it changes.
Each individual player is permitted to hold only one registered account on c9taya. Opening, operating, or benefiting from multiple accounts — whether under the same or different identities — is strictly prohibited. c9taya employs technical and manual detection methods to identify duplicate accounts. Where duplicate accounts are identified, all associated accounts will be suspended, bonuses will be voided, and any winnings generated through the duplicate accounts may be forfeited.
You are solely responsible for maintaining the confidentiality of your c9taya login credentials. You must not share your username or password with any third party. c9taya will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure. If you suspect unauthorized access to your account, you must notify c9taya support immediately.
c9taya is required to verify the identity of all registered players before processing withdrawals and in certain other circumstances. KYC verification may require you to submit a government-issued photo ID (such as a Philippine passport, SSS ID, UMID, or driver's license), proof of address, and proof of payment method ownership. c9taya reserves the right to suspend withdrawals pending completion of KYC verification.
c9taya supports deposits and withdrawals via GCash, Maya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP / ₱). The minimum deposit amount is ₱100. The minimum withdrawal amount is ₱200. Maximum deposit and withdrawal limits may apply and are subject to change; current limits are displayed in the cashier section of your account.
Deposits are credited to your c9taya wallet upon successful confirmation from the payment provider. c9taya is not responsible for delays caused by third-party payment processors, bank processing times, or network issues. If a deposit is not reflected in your account within a reasonable time, contact c9taya support with your transaction reference number.
Withdrawals may only be made to a payment method registered in your own name. Third-party withdrawals are strictly prohibited. Before your first withdrawal, you must complete KYC verification. c9taya targets processing of GCash and Maya withdrawals within five minutes of approval, though actual processing times may vary. Bank transfer withdrawals may take one to three business days depending on the receiving institution.
c9taya reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraud, money laundering, bonus abuse, or breach of these Terms. In such cases, c9taya will notify you and may request additional documentation.
All account balances, deposits, wagers, and withdrawals on c9taya are denominated in Philippine Peso (₱). c9taya does not currently support multi-currency accounts. Any currency conversion costs incurred by your bank or payment provider are your sole responsibility.
c9taya offers a range of bonuses and promotions to registered players, including welcome bonuses, reload bonuses, cashback offers, and event-specific promotions. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms.
Bonus funds are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier, eligible games, and time limit for each bonus are stated in the individual promotion terms. Wagers placed on games that are excluded from a promotion's eligible game list will not count toward wagering requirements. c9taya reserves the right to adjust wagering contribution rates by game type.
c9taya actively monitors for bonus abuse, including but not limited to: claiming bonuses through multiple accounts, using low-risk betting strategies designed to exploit bonus terms, coordinating with other players to meet wagering requirements artificially, and any other conduct that c9taya determines to be contrary to the spirit of its promotions. Where bonus abuse is identified, c9taya reserves the right to void the bonus, void associated winnings, and suspend the account.
c9taya reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Promotions are available to eligible players only and may be subject to geographic, payment method, or game restrictions. c9taya's decision on all promotion-related matters is final.
All games available on the c9taya Platform — including live casino games, slots, bingo, fishing games, and sports betting — are governed by individual game rules published within each game interface. In the event of any conflict between individual game rules and these Terms, these Terms shall prevail unless the game rules expressly state otherwise.
All non-live games on c9taya use certified Random Number Generation (RNG) technology to determine game outcomes. RNG systems are regularly tested and certified by independent third-party auditors to ensure fairness and unpredictability. Return-to-player (RTP) percentages for slot titles are available in the game information panels.
Live casino games are streamed in real time from regulated studios. The outcome of live games is determined by physical game elements (cards, roulette wheels, dice) operated by professional dealers under studio protocols. c9taya does not control the outcome of live games and is not responsible for studio-side technical issues beyond its reasonable control.
If you believe a game outcome was incorrect, you must raise a dispute with c9taya support within 72 hours of the disputed event. c9taya will investigate using available game logs and studio records. c9taya's determination of the correct outcome, following investigation, is final and binding.
In the event of a game malfunction, software error, or technical fault that affects the integrity of a game round, c9taya reserves the right to void the affected bets and return stakes to players. c9taya is not liable for any losses arising from game malfunctions beyond the return of the original stake.
The following conduct is strictly prohibited on the c9taya Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of balances, and referral to relevant authorities where applicable:
c9taya reserves the right to determine, at its sole discretion, whether conduct constitutes a violation of these Terms. All decisions regarding prohibited conduct are final.
All content on the c9taya Platform — including but not limited to the c9taya brand name, logo, website design, graphics, game interfaces, promotional materials, text, and software — is the exclusive property of c9taya or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only. This license does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of c9taya.
Any unauthorized use of c9taya's intellectual property may result in legal action. If you believe that content on the Platform infringes your intellectual property rights, please contact c9taya support with full details of your claim.
To the fullest extent permitted by applicable law, c9taya, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:
c9taya's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.
Nothing in these Terms shall limit or exclude c9taya's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.
c9taya collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account on c9taya, you consent to the collection and processing of your personal data as described in the Privacy Policy.
c9taya implements industry-standard security measures — including 256-bit SSL encryption, secure data storage, and access controls — to protect your personal information. However, no data transmission over the internet can be guaranteed to be completely secure, and c9taya cannot warrant the absolute security of information transmitted to or from the Platform.
c9taya will not sell your personal data to third parties. Data may be shared with payment processors, KYC verification providers, regulatory authorities, and fraud prevention services as necessary to operate the Platform and comply with legal obligations. For full details, please review the Privacy Policy.
c9taya is committed to promoting responsible gaming among all registered players. The Platform provides a suite of responsible gaming tools accessible from every player account dashboard, including deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion.
Players who choose to self-exclude from c9taya will have their account suspended for the duration of the self-exclusion period. During this period, c9taya will take reasonable steps to prevent the excluded player from opening a new account. Self-exclusion requests take effect immediately upon confirmation.
c9taya enforces the 21+ age requirement without exception. Any account found to belong to a player under the age of 21 will be permanently closed, all bonuses voided, and any remaining balance returned to the payment method used for deposit, subject to verification. For more information on responsible gaming tools and resources, visit the Responsible Gaming page.
c9taya reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:
Upon termination for cause (i.e., breach of these Terms), c9taya reserves the right to forfeit any remaining balance in the account, including bonus funds and winnings derived from prohibited conduct. Upon termination for reasons other than cause, any verified balance remaining in the account will be returned to the player via their registered payment method, subject to applicable withdrawal conditions.
You may close your c9taya account at any time by contacting support. Account closure requests will be processed within a reasonable period. Any pending withdrawals at the time of closure will be processed in the normal course.
These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
Any dispute arising out of or in connection with these Terms that cannot be resolved through c9taya's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
c9taya's internal dispute resolution process requires that you first submit your complaint to c9taya support in writing. c9taya will acknowledge your complaint within two business days and aim to provide a substantive response within ten business days. If you are not satisfied with c9taya's response, you may escalate the matter through the appropriate regulatory or legal channels.
If you have any questions about these Terms & Conditions, or if you wish to raise a complaint or dispute, please contact the c9taya support team. Our support agents are available 24 hours a day, 7 days a week, every day of the year — including Philippine public holidays.
When contacting support regarding a Terms-related matter, please include your registered account username, a clear description of your query or complaint, and any relevant transaction reference numbers. This will help our team resolve your matter as efficiently as possible.
Now that you've reviewed the Terms & Conditions, you're ready to enjoy everything c9taya has to offer — live casino, slots, bingo, fishing games, and more. For players aged 21 and above.
21+ only | Play responsibly | Terms & Conditions apply